Remote Deposit Capture Handbook

Introduction

The Remote Deposit Complete Handbook is a guide for processing transactions in the application.

The Remote Deposit Complete application provides the ability to process your customers’ checks through high-speed or single-check scanners to convert them to electronic image transactions and later be credited to the proper bank account(s). The system will also detect duplicate transactions.

A deposit will consist of all transactions created that day, unless otherwise noted. For example, a transaction given a future effective date will not be deposited until such time. The system can detect duplicate transactions within 75 days of the original transaction being created. ACH items will be deposited separately from Check 21 items.

Optional features available with this application include the following.

  • Keyed data entry with or without additional custom fields
  • Custom Batch ID
  • Deposit Slip ID number
  • Adjustment limit
  • Default payment type
  • A deposit for each batch. Deposits can consist of multiple batches of checks (the default option), or each batch of checks can be a separate deposit. ACH items will be deposited separately from Check 21 items. It is recommended that merchants submit deposits at least one hour before their financial institution’s cutoff time, in the event a batch needs attention.

NOTE: Your menu options may differ slightly from those pictured throughout this document.

System Requirements

NOTE: Scanner support will be provided only to organizations that meet the minimum system requirements on genuine, activated versions of Microsoft® Windows® and MacOS on a certified platform. Examples of unsupported platforms include servers, point-of-sale devices, and tablets. Please see the system requirements below for a list of certified browsers and operating systems.

For an optimal experience, a high-speed internet connection is recommended. In addition, the following components are required for working with the application(s).

NOTE: The application does not support Apple® Boot Camp® or any virtualization software.

For the PC:

  • Local administrative rights
  • Local User Profile
  • USB port 2.0 or higher
  • .NET® Framework 4.7 or higher

For Microsoft® Windows®:

  • Windows 8.1
  • Windows 10 supported editions: Home, Professional, and Enterprise. (Both 32- and 64-bit machines are supported)
  • Microsoft Edge (Chromium™ based), or Google Chrome™

NOTE: The current version of Chrome and its two previous versions are supported.

The following scanners support this application’s features for Windows.

Scanner
Model Supported
Panini® I:Deal®

WI: Deal

My Vision X

Vision X
Digital Check® CX30

TS230

TS240
Canon® CR-L1

CR-120

CR-150

CR-190i II
RDM® EC7000i

EC7500i
Epson® Capture One TMS 1000
Digital Check SmartSource (Unisys Burroughs®) Micro EX

Micro Elite

Smart Source Professional®

SmartSource Professional Elite

SmartSource Merchant Elite

SmartSource Value

 

For the Mac:

  • Local Administrator credentials
  • Local user profile
  • USB port 2.0 or higher

For Apple:

  • MacOS Mojave:10.14 – Google Chrome
  • MacOS Catalina: 10.15 – Google Chrome
  • MacOS Big Sur: 11 – Google Chrome

The following scanners support this application’s features for MacOS.

Scanner
Model Supported
Digital Check® CX30

TS240

Installing Device Control

If you are accessing the application for the first time, you will need to install Device Control, a feature used to manage your scanner. Device Control will need to be installed before you can begin making deposits.

NOTE: If you have already installed Device Control via instructions from your financial institution or from the Scanner Interface Conversion: Remote Deposit Complete document, you may skip the following steps and proceed to the next section of this document.

  1. Go to NetTeller and open the Remote Deposit Capture tab.
  2. Select Transactions from the left main menu, as shown below.
  3. Under Check Processing, select Remote Deposit Complete.
  4. The Open Deposits page appears. Select Create New Deposit.
  5. The Device Control prompt appears, informing you that Device Control is attempting to launch. Select Run to continue.
    For Google Chrome users, click on the ProfitStarsDeviceCon….exe (displayed in the second image below).
  6. The system will prompt you to begin installing Device Control. Select Install to continue. This may take several minutes.
  7. A prompt may appear, confirming that a user with Administrator rights to the computer will proceed with the installation. Select OK to continue.
  8. Device Control will initialize. Choose the scanner and model you wish to install for use and then click Install.
  9. The Add/Remove Devices window appears. Select the scanner you wish to add, and then select Install.
  10. The Install Wizard tool appears. Disconnect the scanner you wish to install from your computer, and then exit all other applications. Select Next in the Install Wizard tool to continue.
  11. After the Install Wizard tool has completed, connect the scanner to your computer and then click Finish. The scanner is now installed, and you may begin scanning deposits.

NOTE: For more information about working with Device Control, including uninstalling a scanner, please see the “Scanner Device Control” section of this document.

Working with Remote Deposit Complete

A deposit can be in any number of statuses when it enters the system. The table below lists the potential status of any one transaction within the system.

Status
Definition
Approved The transaction has been verified and will be processed at the designated cutoff time.
Processed The transaction has been transmitted to the appropriate network (ACH or Check 21). Changes can no longer be made, and the transaction can no longer be voided.
Collected (ACH Only) The transaction, originally returned NSF, has been re-presented to the Federal Reserve by ProfitStars®, and funds were recovered.
Awaiting Capture Status for credit card transactions only.
Awaiting Approval The transaction has been verified, but the amount of the transaction exceeded the Dual Authorization limit of the user who created it.  An authorized approver must review and either approve or void the transaction.
Declined The transaction has been declined by the EPS system and will not be processed. The transaction exceeded either Dual Authorization or Velocity limits.
Voided The transaction has been voided and will not be processed. A transaction may not be voided once the item is in the Processed status.
Error An internal error has occurred within the EPS system. Contact your first line of support.
In Collection (ACH Only) The transaction, returned NSF, is in the process of being re-presented to the Federal Reserve by ProfitStars.
Other ACH Returns The ACH transaction has been returned by the Federal Reserve. The transaction will be charged back.
Uncollected NSF (ACH Only) The transaction was returned to ProfitStars NSF by the Federal Reserve, and funds could not be recovered.
Suspended The transaction has been verified but has exceeded Velocity limits.
Disputed (ACH Only) The transaction was returned to ProfitStars by the Federal Reserve because the account holder at the receiving financial institution has disputed its validity. The transaction will be charged back (reversed).
Invalid/Closed Account (ACH Only) The transaction was returned to ProfitStars by the Federal Reserve because the account number at the receiving financial institution was invalid or because the account was closed.
Resolved The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction is required. Transactions can be moved into a Resolved status from a status of Declined, Voided, Invalid/Closed Account, Disputed, Uncollected NSF, Error, or In Research.
Other Check 21 Returns The Check21 transaction has been returned by the Federal Reserve. The transaction will be charged back.

Detecting Duplicate Items

RDC has the capability to detect duplicate items with the following pieces of information for each item:

  • Routing number
  • Check number
  • Account number

All three pieces of information must be present in order for duplicate detection to function properly. However, some items may be missing one of these requirements. For example, money orders or temporary checks may not include a serial/check number. These situations, as well as the erroneous parsing of an item, may cause an item to be inaccurately flagged as a duplicate.

In addition, duplicate items may be flagged for a Transaction Number issue. The Transaction Number is systematically assigned to each transaction. If the Transaction Number field is manually populated by the user, however, the value must be unique per transaction and cannot be repeated. Repeating data in the Transaction Number field will result in a duplicate error.

If you have an instance that may produce undetected duplicate items, please contact Commerce Bank at (662) 286-5577.

The Open Deposits Page

  1. Log in to the application, and then select Transactions from the left main menu.
  2. Under Check Processing, select Remote Deposit Complete.
  3. The Open Deposits page displays. There may be times when multiple batches will be listed on this page. The following features can prove helpful in navigating through deposit items. Note that these deposits on the Open Deposits page have not yet been submitted, but are still open.
  • Navigational Paging – Use the forward and backward arrows to navigate pages with lists of deposits. You may also select a page number to navigate directly to that page.
  • Per Page size – Indicate how many deposits you would like to have listed on each page.
  • Displaying Page prompt – The current page number and number of records in the deposit is displayed.
  • Sorting – Select a column header to organize information in either ascending order (upward arrow) or descending order (down arrow)
  • Requires Rescan Column – Displays value to indicate if the item in question needs to be rescanned. Selecting this column header will immediately group items that need to be rescanned.
  • Custom Batch ID – If displayed, this column will show the unique value for each deposit and may be configurable.

NOTE: Should you navigate away from the Open Deposits page with deposits still open, the system will prompt you to confirm navigating away from the Open Deposits page.

Creating a New Deposit

  1. From the Open Deposits page, select Create New Deposit.
  1. If at this time Device Control has not already launched, the system will ask you to confirm launching Device Control. Select Run to continue.
  1. The New Deposit page displays. Complete the following fields as applicable:
  • Location: Select the account for which the batch is to be processed.
  • Payment Type: Select how the item was received, for example, Mailed In.
  • Deposit Name: System-generated. Includes the date and time the batch is being created along with a unique batch ID number.
  • Custom Batch ID: If displayed, this is a required field that needs to be a unique value each time.
  • Number of Checks: Enter the number of checks in the batch.
  • Total Amount: Enter the total amount of the batch. This is a two-decimal-place field, to include the decimal point. For example, $XX.
  • Deposit Slip ID #: If displayed, enter your assigned deposit slip ID.
  • Scanner Terminal #: This field will automatically populate from the Device Control.

NOTE: In the Scanner Interface section of the page, the system will automatically check for an installed scanning device. If the scanning device is not plugged in, connect the scanner, and then select the Reset Scanner option.

  1. If you have a multi-feed scanner, load the check item(s) into the scanner and then select Create. The Deposit View page will display (see next section), with the check item(s) displayed as they are scanned.
  2. If you have a single-feed scanner, select Create and then feed the check(s) into the scanner one at a time. The items will display on the Deposit View page as they are scanned.

The Deposit View Page

Once RDC and your scanner begin scanning checks, the results will appear on the Deposit View page. This page is one of two available to manage your deposit before it is submitted for processing.

NOTE: Red question marks or yellow highlighted areas on this page may indicate that there was a system difficulty in reading MICR line items or that a manual key entry is required for a check. Keying and balancing and MICR repair will take place once this has been closed and submitted for processing.

Once a deposit has been opened, the following features are available under the Deposit View tab from the top of the page.

  • Refresh – If at any time the Amount values for the check items do not immediately display, select the Refresh option to have values display.
  • Multiples of Customer Data – The system will detect repeated customer information from check items and display a Multiple status under the Customer Number Double-clicking the Multiple status will navigate you to the Data Entry View page. For more information about this page, please see The Data Entry View Page section of this document.
  • Item List Filter – Organize deposits by All Items, Problematic Items, and Needs Attention Items.
  • Amount status of To Be Keyed – The amount field entry will be performed by EPS Keying & Balancing once the deposit is submitted for processing.
  • Scroll to the right of the listed items to see the Edit, Delete, and Rescan options available.

NOTE: Selecting Edit will navigate you to the Data Entry View tab where alterations to the Data Entry fields can be made. Selecting Delete will present you with the option to delete an item and adjust the deposit amount (see below).

  • Invalid MICR and rescanned required indicators – The system will have an indicator for a check with an invalid MICR or a faulty scan. Rescan the item(s) in order to submit the deposit.
  • To rescan an item, select Rescan to the right of the item that needs rescanning. A window will appear allowing you to rescan an item as needed. Place the check item in the scanner, and then select the Rescan option in the window (shown below). The check will run through your scanner again.
  • Alerts – If a particular check item has been scanned before, it will appear as a duplicate in the item list. RDC will not submit duplicate items for processing. An icon will also be presented in the Alerts column if the item has an invalid MICR, as shown below.
  • Select the Front of Check or Back of Check options near the check image to show the respective front and back images of the check created by the scanner you have installed (see figure below). Under the Deposit Status section, the Scanned field presents the number of items as they are scanned. The total amount of all items displays when the deposit is complete.

NOTE: In the Scanner Interface section, the Terminal Number for the scanner installed will display as a reference.

  • The Complete Deposit option is located at the bottom of the page. When you have finished scanning, select this option to begin the submission process.

NOTE: We recommend that you enter information about this deposit on the Data Entry View page, described in the next section of this document. The Complete Deposit option is available on either of these pages.

  • Near the top of the page, select the Data Entry View option to enter additional information about a customer and/or the transaction.

NOTE: Information entered on either the Data Entry View tab or Deposit View tab will save automatically when navigating to the other tab. If you will be processing check items from recurring customers, you will be able to populate existing customer data.

The following fields can be used to generate a customer record when entering data.

  • Name on Account
  • Customer Number
  • First Name
  • Last Name
  • Address
  • Daytime Phone
  • When you are ready to submit the deposit, from either the View Deposit tab or the Data Entry View tab, select Complete Deposit. The system will return to the Open Deposits

Adding to a Deposit

  1. Log in to the system, and select Transactions from the left main menu.
  2. Under Check Processing, select Remote Deposit Complete.
  3. The Open Deposits page will appear. Under the Open column, select an open icon to open a deposit.
  4. The open deposit will appear. Place the additional check item(s) to be deposited in your scanner. The check(s) will scan and the added amount displayed.

NOTE: If the amount of the additional check(s) you scanned are not displayed automatically, select the Refresh option at the top of the page.

Closing Deposits for Processing

It is recommended that each deposit be closed as soon as a user has completed scanning and entering data. However, a deposit can be submitted for processing at a later time.

NOTE: An industry best practice includes merchants submitting their deposits at least one hour before their financial institution’s cut-off time, in the event that a batch needs additional attention.

  1. From the Open Deposits page, select the check box next to the Open column for each deposit you wish to close.
  2. Select Close Deposit(s) from the bottom of the page.
  3. The system will ask you to confirm closing your selected deposit(s). Select Close to confirm closing the deposit(s).
  4. The results of the deposit display. Choose OK to dismiss the message.

NOTE: If you attempt to close a deposit with items that need rescanning, specifically if the MICR of an item was not read correctly, the system will not deposit that item.

Deleting a Deposit

A deposit can be deleted as soon as it has completed scanning, or at a later time.

  1. From the Open Deposits page, select the check box(es) next to the deposit(s) you wish to delete.
  2. Select Delete Deposit(s), as shown above. The system will ask you to confirm deleting a deposit. Select Delete.
  3. A confirmation of the deletion will display. Click OK to continue to the Open Deposits

Deposit Status

The following table describes the status of any one deposit in the system.

Status
Definition
Deleted The entire deposit has been deleted by someone in your organization prior to closing it. The deposit may not be deleted once it has been closed. None of the items will be sent to transaction processing.
Deposited All items have been processed successfully, and the deposit is in balance with no discrepancies or errors. These items are now in the Approved status, and an email notification has been sent.
Deposited with Adjustment One or more of the items within this deposit caused an adjustment to the total deposit amount. The transactions have been sent to transaction processing with the adjusted deposit amount. An email notification has been sent.
Open for Scanning A deposit has been created and is open to scan. Items can be scanned into this deposit until it is closed.
Partial Deposit One or more of the items was removed from the deposit due to a duplicate or rejected item. The deposit has been sent to transaction processing with the deposit total minus the items that will not be processed. An email notification has been sent.
Rejected This deposit status indicates the entire deposit has been rejected. A deposit is rejected when the adjustment amount exceeds the adjustment limit assigned by the bank or when all items within the deposit are rejected possibly due to all being duplicates.
Submitted This deposit status indicates the deposit has been closed and the items are being reviewed for accuracy and errors. Once finished, the status of the items will change to one of the statuses defined previously.

The Current Transaction Summary

When working with the Remote Deposit Complete application, it may be necessary to edit or void transactions made. This can only be done when a deposit has been submitted and transactions appear in the Approved status of the Current Transaction Summary. An approved transaction will move to the Processed status at the end of the closing day for your financial institution.

The Current Transaction Summary appears on the Dashboard of the application when logging in and shows the status of all transactions within the past 60 days. Select any one status from the Current Transaction Summary to generate a report for all the transactions within that status for the current day.

The following table lists the statuses within the Current Transaction Summary.

Status Definition
Approved The transaction has been verified and will be processed at the designated cut-off time.
Processed The transaction has been transmitted to the appropriate network (ACH or Check 21). Changes can no longer be made, and the transaction can no longer be voided.
Collected (ACH Only) The transaction, originally returned NSF, has been re-presented to the Federal Reserve by ProfitStars, and funds were recovered.
Awaiting Capture Status for credit card transactions only.
Awaiting Approval The transaction has been verified, but the amount of the transaction exceeded the Dual Authorization limit of the user who created it. An authorized approver must review and then either approve or void the transaction.
Declined The transaction has been declined by the EPS system and will not be processed. The transaction exceeded either Dual Authorization limits or Velocity limits.
Voided The transaction has been voided and will not be processed. A transaction may not be voided once the item is in the Processed status.
Error An internal error has occurred within the EPS system. Contact your first line of support.
In Collection (ACH Only) The transaction, returned NSF, is in the process of being re-presented to the Federal Reserve by ProfitStars.
Other ACH Returns The ACH transaction has been returned by the Federal Reserve. The transaction will be charged back.
Unauthorized This includes the total number of transactions and total amount that have been returned with one of six Unauthorized Return Reason Codes (R05, R07, R10, R11, R29, R51).

Note: These R codes will no longer be included in the Disputed status totals.
Uncollected NSF (ACH Only) The transaction was returned to ProfitStars NSF by the Federal Reserve, and funds could not be recovered.
Suspended The transaction has been verified, but it has exceeded Velocity limits.
Disputed (ACH Only) The transaction was returned to ProfitStars by the Federal Reserve because the account holder at the receiving financial institution has disputed its validity. The transaction will be charged back (reversed).
Invalid/Closed Account (ACH Only) The transaction was returned to ProfitStars by the Federal Reserve because the account number at the receiving financial institution was invalid or because the account was closed.
Resolved The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction is required.  Transactions can be moved into a Resolved status from a status of Declined, Voided, Invalid/Closed Account, Disputed, Uncollected NSF, Error, or In Research.
Other Check 21 Returns The Check21 transaction has been returned by the Federal Reserve. The transaction will be charged back.

 

The Transaction Status report is a pre-defined report listing all transactions of a specific status. It is automatically generated when you select a status link from the Current Transaction Summary. The list will contain items that have been processed within the last 60 days and give you access to individual transaction information and images of the scanned items. To generate this report, select a status that appears as a link and contains values in the Current Transaction Summary.

Editing Approved Transaction Amounts

  1. Log in to the system, and select a status on the Current Transaction Summary that appears as a link and contains values. As in the example below, select Approved.
  2. A report with all approved transactions generates. Notice the indication, Approved, in the Status Select View to the left of the transaction you wish to edit (shown in the image below).
  3. The Transaction Details page appears. Select Edit next to the Sale value (shown in the image below).
  4. The Sale amount will become an editable field. Enter a new amount and a reason for changing the amount. Select Save when finished.

Editing Effective Dates

Some check items may have specific instructions about depositing, including a specific effective date. Other checks may need an effective date set to a future date if the deposit was made ahead of time.

  1. From the Transactions Details page, select Edit next to the Effective Date
  2. The Effective Date field will become a workable field where you can enter a new date. A calendar option appears for date selection, or you may type in a date in MM/DD/YYYY format.
  3. Enter a new date and the Reason for changing the effective date.
  4. Select Save  next to the Effective Date field when finished.

Voiding Transactions

As a user working with Remote Deposit Complete, you may need to void a transaction that has been made. This can only be done when a deposit has been made and is in the Approved status, displayed on the Current Transaction Summary page once you have logged in. Recall that an approved transaction will be moved to the Processed status at the end of the closing day for your financial institution.

  1. From the Transaction Details page, select Actions | Void.
  2. The system will ask you to confirm voiding the transaction. Select Void. The transaction will be voided and appear with a Voided status on the Current Transaction Summary page until it is resolved.

Resolving Transactions

Resolving a transaction means indicating a reason why the transaction was voided for communication and auditing purposes. Once a transaction has been voided, it will appear with a Voided status, where you can opt to resolve the transaction.

  1. Log in to the application and select the Voided status from the Current Transaction Summary on the Dashboard page of the application.
  2. Select View for the transaction you wish to resolve.
  3. From the Transaction Details page, select Actions.
  4. Enter a reason for resolving the transaction. For example, the transaction was deposited in the wrong account.
  5. Select Resolve. The transaction will now appear under the Resolved status in the Current Transaction Summary.

Deposit Results Report

The Deposit Results Report displays a date range of deposit batches created with Remote Deposit Complete. This report can monitor the status of current-day batches, the items within a batch, or display a previous day’s batches and items.

NOTE: The Deposit Results Report will display data from the past two years. Anything more than two years old will appear in the Reports dashboard of the Download Reports section.

NOTE: Batches created using Remote Deposit Complete can represent a deposit or be part of a multi-batch deposit.

  1. Log in to the system, and select Reports from the left main menu.
  2. Under Remote Deposit Complete Reports, select Deposit Results.
  3. Designate a Location for the report. Select a pre-defined date range for the report next to the Quick Pick option, or specify a Start Date and End Date (image below).
  4. Select Get Deposits. A list of batches matching the filters displays.

The following table lists the data presented in the report in alphabetical order for quick reference.

Field
Definition
ACH Deposit Amount The total amount of the ACH items in the batch/deposit.
ACH Deposit Count The number of ACH items in the batch/deposit.
ACH Deposit Date States the deposit date of the ACH items within the batch/deposit.
C21 Deposit Amount States the total amount of the Check 21/Image Replacement Document (IRD) items in the batch/deposit.
C21 Deposit Count The number of Check 21/Image Replacement Document (IRD) items in the batch/deposit.
C21 Deposit Date The deposit date of the Check 21/IRD items.
Create Date Contains the date the batch/deposit was scanned.
Custom Batch ID If enabled, this field is required and will be reflected on the Deposit Results report. It will contain a unique label for a batch/deposit processed.
Deposit Details Contains a link to the list of steps the batch/deposit has taken and the user who processed the batch.
Deposit Slip ID# If enabled, this field will reflect in the Deposit Results report. This field provides additional values to the virtual deposit slip (either predefined or optional, depending on your settings).
Deposit Status The status of the entire batch/deposit at the time the report is generated.
Description Contains the Deposit Name which is made up of the date and time the batch was created surrounding a unique system-assigned batch ID.
Item Details Contains a link to the list of the individual checks that make up the batch/deposit and their respective statuses.
Location Found on the Deposit Results report, this field contains the account (location) to be credited with the payment.
Received Amount The amount of the deposit after review.
Received Count The number of items identified in the deposit after review.
Total Deposit Amount The total amount of the deposit.
Total Deposit Count The total number of items in the deposit.
Your Amount The amount entered when the batch/deposit was created.
Your Count The number of items entered when the batch/deposit was created.

 

Viewing Transaction Details

  1. From the Deposit Results page, select View under the Item Details column to view events about that transaction in the deposit.
  2. The Items in deposit will appear. To view batch details, select the icon under the Item Details

The Batch Item Details page appears.

The following table describes the Batch Item Details available when viewing a transaction, listed in alphabetical order.

Field
Definition
Amount The amount of the check after being reviewed. A value of $0.00 signifies that the check was either rejected or a duplicate and will not be included in the batch/deposit total.
Amount Source This field indicates whether a check needed special handling to determine the amount, the MICR line, etc. Values displayed are Keyed or Read.
Check # The serial number of the check taken from the MICR line.
Customer Name The field contains the optional Name on Account data, if entered for the customer previously.
Deposit As This field contains how the check will be processed—either as an ACH or Check 21 (IRD) transaction.
Deposit Item This field contains the links to either view or print an image of the check, or view the specific automated steps the check has gone through or is in the process of going through.
Image Quality Pass This field identifies whether a check image is good or not.
Item Date This field contains the date the check was scanned.
Item Status
  • Deposited – The item has processed through CAR/LAR, the proof function, and is part of a closed deposit. It has been sent to transaction processing for end-of-day processing at the designated cutoff time.
  • Error – The item has been sent to transaction processing, but an error occurred preventing the item from being processed.
  • Duplicate – The item was sent to transaction processing and rejected as a duplicate. The item will not be processed with this batch/deposit.
  • In Review – The item is awaiting MICR repair or amount entry, and its status will change once those steps are completed.
  • Needs Rescan – The item has a poor image quality or is a partial image. The batch/deposit will be re-opened so that you can rescan this item again in order for the batch/deposit to be processed.
  • Open – The item was scanned with no problems in an open deposit. Once the deposit status becomes Deposited, the item will be sent to transaction processing.
  • Rejected – Indicates the item has been rejected and will not be processed due to any number of reasons (e.g. image quality, invalid MICR, invalid payment origin, etc.).
Routing/Account # This field contains the routing and transit number of the check captured when the MICR line was scanned.
Scanned Count This field contains the number of times an item was scanned.
Sequence # This field contains the sequence of the check within the batch/deposit.

 

  1. Select Show Events at the top of the page to display a record of events for this item.

Viewing Deposit Details

From the Deposit Results page, select the folder icon under the Deposit Details column to see processing details about the deposit. The details will display.

Bulk Check Operations

The system will allow you to take action on multiple check items, at once. Bulk check operations are available depending on a transaction’s status.

Bulk Approve

You may bulk approve transactions that are in the Awaiting Approval status.

  1. Log in to the system, and select Transactions.
  2. Under the Bulk Check Operations heading, select Approve.
  3. The Bulk Operations page appears. Specify a Location from which to search for transactions.
  4. Specify a Begin Date and End Date for a range in which to search for transactions using MM/DD/YYYY format, or the calendar option provided.
  5. The Status for the type of transaction will be Awaiting Approval by default. Select the Run Report
  6. The transaction(s) matching your search filters appear. Select the check box(es) next to the transaction(s) you wish to approve. You may also select the check box in the column header to select all the transactions listed.
  7. Enter a Reason for approving any item(s). Select the Approve The system will approve the item(s).

Bulk Capture

You may search for and capture transactions in the Awaiting Capture status.

  1. Log in to the system, and select Transactions.
  2. Under the Bulk Check Operations heading, select Capture.
  3. The Bulk Capture page appears. Select a Location from which to search for transactions. Specify a Begin Date and End Date for a range in which to search for transactions using a MM/DD/YYYY format, or the calendar option provided.
  4. Select Run Report. The transaction(s) matching your search filters appear. Select the check box(es) next to the transactions you wish to capture. You may also select the check box in the column header to select all the transactions listed.
  5. Enter a Reason for capturing any item(s).
  6. Click the Capture

Bulk Void

The Bulk Void option can be used for transactions in the Approved, Awaiting Capture, Awaiting Approval, or Suspended status.

  1. Log in to the system, and select Transactions.
  2. Under Bulk Check Operations, select Void.
  3. The Bulk Void page appears. Select a Location from which to search for transactions. Specify a Begin Date and End Date for a range in which to search for transactions using a MM/DD/YYYY format, or the calendar option provided.
  4. Select Run Report. The transaction(s) matching your search filters appear. Select the check box(es) next to the transactions you wish to void. You may also select the check box in the column header to select all the transactions listed
  5. Enter a Reason for voiding any items.
  6. Click the Void

Bulk Resolve

You may resolve multiple transactions with a status of Declined, Voided, Invalid/Closed Account, Uncollected NSF, Disputed, Error, or In Research.

  1. Log in to the system, and select Transactions.
  2. Under the Bulk Check Operations heading, select Resolve.
  3. The Bulk Resolve page appears. Specify a Location from which to search for transactions. Specify a Begin Date and End Date for a range in which to search for transactions using a MM/DD/YYYY format, or the calendar option provided.
  4. Select Run Report. The transaction(s) matching your search filters appear. Select the check box(es) next to the transactions you wish to void. You may also select the check box in the column header to select all the transactions listed.
  5. Enter a Reason for resolving these transactions.
  6. Click Resolve.

Scanner Device Control

Device Control Indicators

The Device Control can be in any one of several statuses. Look to your hidden icons in the task bar of your desktop to view the status of the Device Control. In the following figure, the Device Control icon is yellow, indicating that it is in use.

  • A green icon indicates the Device Control services are available.
  • A black icon indicates that the Device Control services are offline.
  • A red icon indicates that an error has occurred with the Device Control.
  • A yellow icon indicates that Device Control is in the process of scanning.
  • A blue icon indicates that the Middleware for the device is online.

Disabling Alerts, Launch on Startup, Auto Detect Proxy

Use the following steps to limit the number of alerts and status messages received from Device Control, disable Device Control from launching on startup or to turn on the auto detecting proxy configuration.

  1. On the bottom task bar, select the Show hidden icons
  2. Right-click the Device Control icon and select Options then select the option you would like to change: Display Alert Balloons, Launch on Startup, or Auto Detect Proxy. The option should now be selected or deselected. (As shown below, an option that is unchecked is disabled, while a check marked option indicates that the option is enabled.)

 

Changing a Scanner

To select a different scanner with the Device Control, follow the steps below.

  1. From the Device Control Information window, select Service | Stop.
  2. Select Device | Chooser.
  3. The Choose a Device Manufacturer window displays. Select a manufacturer for the scanner you wish to utilize. You may also opt to select a particular model.
  4. If the scanner and model you selected has not yet been installed, the system will display an indicator, Not Installed! You have the option of installing this scanner if applicable.

Uninstalling a Scanner

Use the following steps to uninstall a scanner once you have Device Control installed.

  1. In the Device Control window under the Choose a Device Manufacturer heading, select the Uninstall
  2. The Add/Remove Devices page displays. Choose the scanner to uninstall, and then select Uninstall.
  3. The Uninstall Wizard Complete the instructions, and click Next to continue.
  4. The installer information for the scanner appears. Select Next to continue.
  5. The uninstallation process will complete. Click Next to continue.
  6. Once the process is complete, click Finish. The scanner you selected will now be uninstalled.

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Other Trademarks

The MIT License (MIT)

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

Portions of this software:

The MIT License (MIT)

Copyright (c) 2014-2015 Andrey Gershun (agershun@gmail.com) &

Mathias Rangel Wulff (mathiasrw@gmail.com)

Copyright (c) 2013-2015 The AngularUI Team, Karsten Sperling

Copyright (c) 2010-2015 Google, Inc. http://angularjs.org

Copyright (c) 2012-2015 the AngularUI Team, https://github.com/organizations/angular-ui/teams/291112

Copyright (c) 2014 philippd

Copyright © 2015 Philipp Alferov.

Copyright (c) 2013 danialfarid

Copyright (c) 2013 Marco Rinck

Copyright (c) 2013 Mike Grabski

Copyright (c) 2014 Igor Rafael

Copyright (c) <2014> <pascal.precht@gmail.com>

Copyright (C) 2014 lisposter(Leigh Zhu)

Copyright (c) 2014 Michael Bromley

Copyright © 2014 Eli Grey.

Copyright (c) 2011-2015 Twitter, Inc

Copyright (c) 2008-2014 Pivotal Labs

Copyright 2005, 2014 jQuery Foundation, Inc. and other contributors

Copyright (c) 2007 James Newton-King

Copyright (c) 2009–2015 Modernizr

Copyright (c) 2011-2015 Tim Wood, Iskren Chernev, Moment.js contributors

Copyright (c) 2013 FeedbackHound

Copyright (c) 2015 the AngularUI Team, http://angular-ui.github.com

Copyright (c) 2009-2014 Jon Rohan, James M. Greene

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ININFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

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BSD License

Copyright (c) 2010 Terence Parr

PhantomJS

Copyright (c) 2015, Hibernating Rhinos

All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the author nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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Apache License

Copyright (c) 2009-2010 dotless project, http://www.dotlesscss.com

Copyright (C) 2012-2015  SheetJS

Unity

Version 2.0, January 2004

http://www.apache.org/licenses/

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  1. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable  copyright license to reproduce, prepare Derivative Works of,  publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.
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  1. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
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MICROSOFT .NET LIBRARY

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BY USING THE SOFTWARE, YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THEM, DO NOT USE THE SOFTWARE. IF YOU COMPLY WITH THESE LICENSE TERMS, YOU HAVE THE PERPETUAL RIGHTS BELOW.

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