Introducing a New Digital Banking Experience

On May 7, 2024, we’re upgrading to a cleaner, simpler, more secure platform.

So, what’s coming?

  • A modern, consistent look and feel across all of your devices.
  • Touch ID or PIN authentication – Easily and securely log in using facial recognition, your fingerprint or a personal identification number.
  • Two-Factor Authentication – A code will be delivered to you outside of the system to verify your identity.
  • View balances and account activity – Search for transactions, add a note or an image, and filter by tags. Understand your activity and find what you’re looking for — fast.
  • Make deposits with a snap of your camera – Deposit checks into qualified accounts using the mobile remote deposit feature.
  • Bill pay and person-to-person payments – Pay bills or send money to friends and family quickly and securely.
  • Transfer funds – Initiate one-time, future-dated or repeating transfers or loan payments between Commerce Bank accounts. Link external checking and savings accounts to transfer money to and from other banks.
  • Alerts – Add user account activity, balance and transactions alerts that can be received by text, email or app notification.
  • Traveling with your ATM or Debit Card? – Add a travel notification to your ATM or Debit Card so we know you’re traveling with your card.
  • ATM/Debit Card Notifications – Add transaction notifications for your ATM or Debit card to receive an email or text when there’s a transaction on your card.
  • Limit ATM or Debit Card Transactions – Limit ATM or Debit card transactions by type and merchant.
  • View Image Statements – View your notices or your statement, including check images, in the app.
  • Personalize your app – Arrange the app’s features in a way that makes the most sense to you—customize the app on a per-device basis and move things around however you like.
  • Branch and ATM locations – Find the nearest Commerce Bank ATM using your current location. Locate service-charge-free MoneyPass network ATMs nearby using your current location.

 

 

You’ll continue to use the same username and password to log in that you use now.  After 8:30 a.m. on May 7, you will be required to download the new version of the app from the Apple App Store® or Google Play®.  At that time, the Online Banking link on our homepage will update to the new version.

Important Information about the Conversion

The conversion to our new Online and Mobile Banking platform will take place May 6 – 7.  Transfers will not be available between 5 pm on May 6 and 8:30 a.m. on May 7.

When logging in for the first time, an additional layer of security is required before choosing and configuring a two-factor authentication method. When you log in for the first time, you will be sent an email containing a verification code.   This code must be entered into online or mobile banking before you can continue with two-factor authentication setup. You will need to verify your configured two-factor authentication method before accessing your account.

On the home screen, the transaction list includes transactions from all of your accounts. You may view transactions from specific accounts by clicking on the account name.

You may have accounts connected to your profile that were suppressed from your view in the previous system. These accounts will be viewable at the time of the upgrade.  To suppress any of your accounts, click on the account you wish to suppress, select “Settings,” and turn off the switch next to “Display in online and mobile banking.”

Any transaction, balance, or card alerts set up in the current system will need to be reconfigured in the new online or mobile banking system.

Card transaction limits and merchant settings for ATM and Debit Cards set up in the previous app will need to be reconfigured once the conversion is complete.

The new app will not support some older mobile phones or mobile phone Operating Systems.  Our mobile apps will no longer support Android® versions less than 6.0 and Apple iOS® versions less than 12.0.  However, you will still be able to access a web version formatted to fit your device.

If you use a third-party aggregator such as Mint, Quicken, QuickBooks, Plaid-based apps like Venmo, or others, the connection to the aggregator will break during the conversion.  You will need to establish the connection to the third party again.  If you cannot connect, you may need to contact the third party.  For Intuit products such as Mint and QuickBooks, Commerce Bank is requesting the conversion of the connection in advance of our live date.  However, Intuit may not complete the conversion by May 7.  Additionally, any customers using Intuit products should use the app Authy for two-factor authentication. Symantec tokens and other two-factor authentication methods have been known to cause connection issues.

Please call us at (662) 286-5577 or email us at customerservice@commerce-bank.com if you have any questions.